Frequently Asked Questions.
Do i need to be a Premium Member to Access Courses?
Yes you need to buy a membership to access premium courses.
Can I Share my Account with friends and family?
We Restrict the usage by ip address So “yes” you can share as long as on the same network. You can access your account from 3 ips max per day and if you go beyond that your account gets locked for 24 hrs. we suggest that you dont share your account with anyone. if you are good to get your account locked for 24 hrs you are good to try.
Why do you ask for money when your name itself says free-shiksha?
It’s Completely Free for Students from a Government Schools (6th to 12th).
I have Subscribed to Premium Membership For how long do i have access? What happens when the membership expires?
Once you have Subscribed to Premium Membership you have access for complete 365 days. When the membership is expired you wont be able to access the premium course and have to buy it again.
What are the modes of Payments to buy a premium membership?
We Accept Almost all Payment methods Like Direct Bank Deposit, Cheque, Online Payments (Powered by Payumoney). You can contact live help for payment issues.
I have Ordered Premium Membership but my membership is not yet activated?
If you have made a payment through Bank transfer or cheque it might take a while for us to confirm the payments to reflect in our accounts. once we have verified the amount in our bank your membership will be activated with an email confirmation to your registered mail id. if you have paid using online payment you need to take a further step to go to your payumoney.com and release the payment to us. for more details on this click here.
Where i can ask questions if i have any?
You can ask your question within the lessons or post your question to our largest question bank or you can directly ask to our teachers if you are a premium member .
What are the benefits of being a premium member?
As far as we know freeshiksha.com is the only source where with a single membership you have access to all courses that to with just Rs 1/day. Premium Members have access to all courses, can ask questions directly to our teachers , can request answers through Video chat, Whatsapp and so on.
Will i be able to download Videos?
We allow videos to be downloaded only through our premium app available for premium members. Basic members can not download videos but they can watch as many times as they want till your membership expires.
I did not found my answer where can i contact support?
Support for premium members is available 24×7 Just send and email to email@example.com however anyone can contact us using the form.